Return & Refund Policy

At FamilyTogether, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging.
• Include all tags, accessories, and documentation provided with the product.

Items that have been used, damaged, or altered after delivery are not eligible for return.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your return request is approved, you will receive instructions on how to return the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, you may choose one of the following refund options:

• Refund to the original payment method used for the purchase.
• Store credit for future purchases.

Refunds to the original payment method may take several business days to appear in your account, depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photographs of the issue to help resolve the matter quickly.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are committed to providing a fair and efficient resolution to all customer concerns.

Thank you for shopping with FamilyTogether.